Week 4: Why leadership matters
Section outline
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In this topic you’ll focus on the impact that leadership has in the workplace and, particularly, how this affects the quality of care you give to patients. Even if your leadership role is in a non-clinical function, how you lead others ultimately impacts upon patient care.
If you are an apprentice, please refer to Module 0 to review the knowledge, skills, and behaviors relevant to this week.
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Students mustMark as done
Observing care may not be the easiest thing to do, but it is a powerful development tool. You may gain an understanding of different perspectives on the patient experience.
This activity will form the first part of your assessed work.
(Duration: 5 hours)
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This web page version of the guide is provided as an accessible alternative to the PDF version below. Content is the same.
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Why does leadership matter to quality care? What effect do your decisions as a manager have on the patient experience? What influence does your leadership have on improvement initiatives?
This activity will form the second part of your assessed work.
(Duration: 2 hours)
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Students mustViewReceive a grade
Why does leadership matter to quality care? What effect do your decisions as a manager have on the patient experience? What influence does your leadership have on improvement initiatives?
These activities will form the second part of your assessed work.
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Students mustMark as done
What is an authority gradient and how is it relevant to clinical care?
(Duration: 1 hour)
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This item is an "e-Learn" in the form of a 'moodle book'.
The authority gradient (e-Learn)
When you have finished return to the course using the menu at the left of the screen.
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This item is an "e-Learn" in the form of a 'moodle book'.
When you have finished return to the course using the menu at the left of the screen.
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Students mustMark as done
Every leader has to consider human factors. This activity introduces some of these factors and highlights their importance in health and social care.
(Duration: 1 hour)
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The following activities consider an international perspective.
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Now we want you to think about how other organisations approach patient safety and what you may be able to learn from them. There is no one right way of course, but here is a brief example from a couple of organisations . You may well have other examples that provide food for thought.
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Students mustView
The Virginia Mason Medical Center has developed a reputation for improving patient safety. How does their approach to staff improvement compare with the approach used in your organisation?
(Duration: 20 mins)
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NHS Merseycare is a Mental Health and Community Organisation with over 8,500 members of staff.
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Students mustMark as done
As a leader, you will occasionally be called upon to deal with a sensitive situation involving a member of your staff. This activity will explore approaches to these situations.
(Duration: 1 hour)
(Alternative video link alternative added Nov 2024)
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Conversations on a sensitive topic can be difficult to have. This activity provides an insight into approaches towards difficult conversations.
(Duration: 1.5 hour)
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Through an immersive scenario you will explore how to deal with a complaint and apply this to your own workplace.
(Duration: 2 hours)
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Students mustMark as donePlease allow a few seconds for the H5P to load. You can also maximise the window by clicking on the double arrows in the top left of the player.
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Students mustMark as done
A reflection video from Fiona Copeland. Fiona is the former chairperson of the Primary Ciliary Dyskinasia Family Support Group.
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