5.6. An international perspective and NHS Merseycare – task

Join your Tutor Group discussion to discuss your responses to the following questions:

• What other examples/resources can you find about how organisations use incidents/errors to proactively improve services? These do not have to be within healthcare.
• What are the key methods and principles used to address incidents/errors in the workplace, and what tensions might they cause?
• What can you do differently in your workplace to (more) positively address incidents/errors and create a learning culture that improves your clinical or non-clinical service?

Share your resources and ideas with your colleagues in the Tutor Group discussion forum.