Tutor Group Discussion

Here are some questions to help you relate the Virginia Mason Medical Center organisation to your own.

• How does this approach compare with the approach used in your trust when an error occurs?
• What actions do you take as a leader when errors are reported to you? Does it differ depending upon the seriousness of the impact
  upon patients?
• How would it feel as a leader to adopt this framework?
• How might it feel for staff?
• What do you think patients would feel about this approach? Would you feel able to explain it to them?
• Is there anything you might do differently when dealing with an incident/error now you have had time to reflect?

Now join your tutor group discussion to discuss the application of some VMMC practices in your workplace.