Competency 1: Communicate with clarity and purpose
I adapt how I communicate to suit the audience and situation – and ask for feedback to check people have understood.
Competency 2: Encourage open dialogue and feedback
I help colleagues and patients to speak up. I listen and follow up on what they say.
Competency 3: Influence, negotiate and manage upwards
I make sure people’s voices are heard and concerns are escalated, negotiating on their behalf if necessary.